Introduction

At & CAT STUDIO, we value your privacy and handle your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). This notice explains, in brief, how we collect, use, protect, and share your data.

By using our services or providing us your information, you consent to the practices described in this policy (unless otherwise required by law).

What We Collect

When you enquire, book, or check in your cat, we may collect:

• Identity & Contact Details: Name, phone, email, address
• Pet Details: Cat’s name, age, breed, health and vaccination records
• Payment Details: Billing information, transaction records
• Communications & Preferences: Your messages to us, marketing opt-ins
• Website Data: Technical information such as cookies and IP address

How We Use Your Data

We collect and use your personal data to:

• Manage bookings, check-ins and check-outs
• Ensure your cat’s safety, health, and eligibility for boarding
• Communicate important updates and service information
• Process payments, refunds, and invoices
• Improve our website and customer experience
• Send marketing updates if you have opted in
  

How We Share Your Data

We may share your data with the following:

• Veterinarians, if care is required during boarding
  
• Payment processors and trusted service providers
• Regulators such as AVS or PDPC, when legally required
  

We DO NOT sell your personal data to third parties.

How We Protect & Retain Your Data

We take reasonable security measures to prevent unauthorised access, disclosure, or loss of your data. We retain personal data only as long as necessary to fulfil the purposes listed above, or as required by law, before securely deleting or anonymising it.

Your Rights

Under the PDPA, you have the right to:

• Access and request a copy of your personal data
• Correct any inaccuracies in your data
• Withdraw consent for use of your data (with reasonable notice)
• Request deletion when data is no longer needed

If you have any questions regarding our Privacy Policy, please contact our Data Protection Officer at gail@catstudiosg.com.