Admission Criteria
Can I board multiple cats together?
Yes. You may board multiple cats together as long as they are able to cohabit peacefully. Room rates are per room/per night. Additional cats (beyond the stated occupancy) is chargeable. You may consider booking two adjoining cabins (Studio Duo) if your cats loves more space.
Do you board cat(s) with chronic/long-term medical conditions?
We may be able to board your cat, depending on your cat’s medical condition. Should your cat fall outside the admission criteria and boarding requirements, please contact us to share your cat’s condition prior to making a booking.
Booking
What is your booking process?
- Contact us via WhatsApp at 98525794 to discuss your requirements
- Visit & CAT STUDIO by booking a tour.
- Complete the booking online. We will confirm your booking within 24-48 hours.
- Fill up the Boarding Admission Form and sign off on the Booking Contract.
- Make payment.
How far in advance must I book?
We encourage you to book at least 3 months ahead for peak periods, and 1 month ahead for non-peak periods.
When will my booking be confirmed?
We will confirm your booking within 24-48 hours.
What are the accepted payment modes?
We accept payment transfer by UEN.
Can I make changes to my booking?
Yes. You can make changes to your booking up to 72 hours before your cats stay. Please contact us at 98525794.
What is the cancellation and refund policy?
Modifications and cancellations are accepted up to 72 hours before your cats stay. This is subject to availability. Your booking will be converted to hotel credits for future stay with us.
Blackout dates and peak season bookings are strictly non-refundable.
Please refer to our Terms and Conditions for details.
Rates
What is included in the boarding fee?
The boarding fee includes the following services:
| Category | Details |
|---|---|
| EAT | Feeding of preferred meals twice a day Clean food and water bowl (water fountain available on request) |
| RELAX | 24/7 air-conditioning 1 litter box + litter per room/cat Scratch material |
| PLAY | Personalised play time Access to immersive play and exercise area |
| CONNECT | Daily unlimited updates (with photos/videos) CCTV 24/7 Access (Except Studio and Studio Duo) |
| GROOM Daily Care and Pamper | Facial cleaning Ear cleaning Hair brushing Massage |
| CLEAN | All studios will be cleaned and disinfected daily. |
What other services do you provide?
We provide additional services which are chargeable.
Let us know your requirements.
Preparation
What must I pack for my cat?
| No | Category | Description |
|---|---|---|
| 1 | Food & Cutlery |
|
| 2 | Litter |
|
| 3 | Toys |
|
| 4 | Grooming Tools |
|
| 5 | Sleep |
|
| 6 | Personal Attire |
|
| 7 | Parasite Prevention |
|
Food
Can I bring my own food for my cat(s)?
Please bring your cat(s) food, treats and supplements.
What if the food runs out for my cat(s)?
You can purchase from our menu of selected complete and balanced meals.
Can you feed home-cooked food or raw food to my cat(s)?
If your cat(s) have special feeding requirements, such as home-cooked food or raw food, we can discuss and make arrangements.
Check-In
What is the check-in time?
We open from 9.00 am to 6.00 pm daily, Mondays to Sundays (including Public Holidays). Entry is by appointment only.
Check-in: 3.00 pm – 5.00 pm
Early check-in available from 11.00 am – before 3.00 pm. $30/room applies.
Check-out: 10.00 am – 12.00 pm
Late check-out available until 5.00 pm. $30/room applies.
What are check-in procedures? How long will it take?
You will be assigned a time for check-in. If you are punctual, the check-in process will take between 15 and 30 minutes.
Will my cats be rejected during check-in?
We will conduct a physical examination of your cat at check-in. Your cat may be rejected at check-in if there are signs of illness, infection or parasites. If there is display of aggressive behaviour which forbids careful and safe handling, non-fulfilment of admission criteria, non-submission of valid medical documents, we would have to reject your cat for boarding.
After Check-In
How long is the interaction time for my cat?
Interaction time is minimally 30 mins per cat/household.
Can we extend the playtime? Cost?
Yes, you may extend playtime at $8 for 30 minutes.
Can my family members or friend visit my cat(s)? Are visitations by my family/friends allowed?
We are committed to provide privacy for all our guest cat(s), as well as an enjoyable, stress-free, no-disturbance stay.
We facilitate visitations from family or members appointed by the owner. Please connect with us.
Visitations are strictly by appointment only. Visitation timings are subject to availability, safety and security of other guest cat(s) in the facility.
What happens if my cat gets sick or injured during the stay?
We require you to provide medical directive for your cat in the event of an illness, injury of emergency.
Our priority is to send your cat to your preferred clinic and veterinarian.
In the absence of and unavailability of the clinic or veterinarian, we will send your cat to the nearest licensed veterinarian for treatment.
We will endeavour to contact you as soon as possible to inform you on the occurrence and/or updates.
Can you bring my cat for external appointments such as rehabilitation, physiotherapy, medical check-up?
Yes. We provide concierge services at extra fees. Please let us know during booking your cat(s) calendar/schedule of appointments.
Check-Out
What is the check-out time?
We open from 9.00 am to 6.00 pm daily, Mondays to Sundays (including Public Holidays). Entry is by appointment only.
Check-in: 3.00 pm – 5.00 pm
Early check-in available from 11.00 am – before 3.00 pm. $30/room applies.
Check-out: 10.00 am – 12.00 pm
Late check-out available until 5.00 pm. $30/room applies.
What are the check-out procedures? How long will it take?
You will be assigned a time window for check-out. The check-out process will take between 15 and 30 minutes.